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What Our Legal Terms Cover for You

Your use of 5bet depends on the laws that apply in your region — we've set out these terms so you know exactly where you stand, what rights you hold, and how we handle your account.

Account Rights and ObligationsJurisdiction-Dependent AccessbKash, Nagad, Rocket Payment TermsData Handling and RetentionPolicy Contact Channels
5bet What Our Legal Terms Cover for You
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

We take a practical approach to data protection: collect what we need to run your account, keep it only as long as required, and never sell it to third parties. Your account security is tied to the mobile number you register — OTP verification on login is how we confirm it's you, not someone else. If you want to know what data we hold, you can request a copy through our support team. Deletion requests follow a review process to make sure there are no outstanding balance or dispute obligations on the account first.

Data Retention

We hold your account data for as long as your account is active plus any legally required period after closure. You can request details through support.

Cookie Policy

We use cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP sent to your registered mobile number. If your number changes, update it through account settings before you lose access.

Data Requests

To request a copy or deletion of your data, contact us through live chat or email. We respond once any open balance or dispute on the account is resolved.

CONTACT AND ESCALATION

Reach Us About Policy or Account Questions

If something in these legal terms is unclear, or you need to raise an account or payment dispute, our support team handles policy queries directly. We cover questions about jurisdiction eligibility, account holds, and payment terms across bKash, Nagad, and Rocket channels.

Team online

Live Chat

Open the chat icon from any page inside your account. Available for account and policy questions including eligibility and payment disputes.

Email Support

Send detailed policy or dispute queries to our support address. Email is the right path for formal requests and written records of your case.

Help Centre

Our help centre covers common account and payment questions. Check there first for quick answers on bKash, Nagad, and Rocket terms.

Common Questions About Our Terms and Your Rights

These are the questions we hear most from Bangladesh accounts about policy, eligibility, data, and how to raise a dispute with us.

Availability depends on your local law and eligible regions. You are responsible for confirming that using 5bet complies with the rules that apply where you are located.

Contact our support team through live chat or email with your transaction reference. We review payment disputes against records from both your wallet and your 5bet account.

Yes. Send a data request through our email support channel. We'll confirm what we hold and provide it once any open account obligations are cleared.

We post updates to the terms on this page. Continuing to use your account after an update means you accept the revised terms. Contact support before continuing if you disagree.

Every login triggers an OTP to your registered mobile number. Keep that number current in your account settings — losing access to it means going through identity recovery with our support team.

Contact our support team to request account closure. Any balance in your 5bet wallet must be withdrawn to your bKash, Nagad, or Rocket account before the closure is finalised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.